Spotlight Sessions 2022

How consumers interact with brands, how they shop, how they entertain themselves and how they pay are all changing. The old paradigms simply don’t fit anymore. Instead, the different strands of telemedia – content, payments, advertising, messaging, and distribution are all coming together in new ways. With a portfolio of services that have touched over a billion lives in more than 190 countries, Hungama kick off the show by offering a rare insight into the future of VAS.

• Content + 5 G on telecom operators
• DCB opportunities; why telecom billing gateways are the most convenient
• OTT – How micro transactions enable revenue
• Monetization of OTT

Siddharth Roy, CEO, Hungama

Telemedia is now an integral part of the mobile content ecosystem, and an essential driver that enables billions of smartphone users to consume an endless world of premium, engaging, billable content across the globe. Whilst many traditional services remain viable, this session reveals the content and service innovations that unlock the revenue potential of today’s “always-on”, multi device consumer.

• Designing new gen services
• Key new verticals to target
• New acquisition & payment models
• Key demographics & markets

Julia Dimambro, MD, Seriously Fresh Media
Siddhartha Roy, CEO, Hungama
Alexandre Rigaud, CEO, Vida Digital Mobile
Theodore Niehues, Group CEO, Net Digital

It takes time and money to acquire and build your audience for a value-added service, but it only takes a click to unsubscribe. Find out how to build loyalty into your subscription strategies for long terms success.

• Using loyalty to acquire customers
• Reducing churn
• CASE STUDY Using Xrewards as a loyalty service

George Ghalbouni, Partner, Xenosol.com

The objectives appear to be shifting to solutions and services that are more customer and interest centric. Instead of designing services based solely on what Telcos suggest, we are seeing, with the convergence of web and mobile, broadening payment, subscription and content acquisition models that focus on targeted entertainment verticals in order to increase both subscription acquisition and longevity.

George Galbouni, Partner, Xenosol.com
Dominic Bahmani, Head of Sales, Opticks
Kevin Dawson, Group Chief Executive Officer, PM Connect
Paul De Sachy, COO, Globalfun

Over the past few years more consumers than ever have been downloading apps and subscribing to premium digital content and value-added/streaming services. Across the board, DCB and other mobile payment solutions clearly appeal to consumers, but pockets of resistance from merchants and operators continue to threaten sustained growth. So, what are we going to do about that? And where in the world should Telemedia PSPs be focussing their attentions and investments?

INTRODUCTION
Devajeet Datta, Digital Services Manager, Dizlee Communications

The relationship between DCB providers and MNOs can often be strained to say the least. However, we’re now seeing tangible evidence that, when you combine well run compelling VAS services / apps with fully backed mobile payment infrastructure, you can successfully open exciting new markets with new and highly profitable demographics.

• New “paid” content models (local & regional)
• Bringing together on and offline events
• Cracking the MNOs
• Subscription payment models
• The value of content integrity
• CASE STUDY House of Comics
• Promoting reading habits / supporting independent artwork

Joao Grillo, Business Director EMEA, T-MOB

• Revenue advantages for Merchants, Publishers & Operators
• New international market profiles
• The changing distribution & ecommerce landscape
• CASE STUDY 3abee.com platform

Joe Azoury, Content Acquisition Manager, Media World

When forecasts predict that Open Banking will be a £7.2 billion sector this year and take more than 30% of the card processing market – Telemedia PSPs (and MNOs for that matter) – will ignore this at their peril. OB offers a fantastic innovative global opportunity for merchants to provide an incredible customer experience at low cost whilst expanding the choice of payment options to their customers. However this is brave new world, so models and strategies need to be planned – and it starts here.

Dawn Beeby, Sales Director, NUAPAY (an EML Payments Company)
Viktoria Soltesz, Founder, PSP ANGELS
Gary Corbett, Chairman, Dynamic Mobile Billing

Join Dawn, Sales Director at Nuapay (an EML Payments company), a veteran in the payments sector explaining why bank-based instant and recurring payments are growing exponentially in the U.K. and Europe and, why your business can mitigate the risk of chargebacks, speed up access to cashflow and reduce costs with Open Banking. 

• How does Open Banking work?   
• Who’s going to benefit?  
• Should MNOs be worried?
• Reduce fraud, reduce cost, maintain an awesome payment UX
• Recurring and Instant payments 
• Market overview – growth / penetration 

Dawn Beeby, Sales Director, NUAPAY (an EML Payments Company)

Moving funds can be a very costly and risky operation if we don’t plan ahead. Where is the money coming from, how much, how often, in what currency? Do you hedge? Do you park millions on one account? We find answers to all challenging questions in high risk because if you get it wrong – it could break your business but if you get it right – it could be the key to your success.

• Payment, bank, compliance, currency
• How to plan ahead in this ever-changing payment environment?
• How to reduce risk and cost when keeping or moving funds
• How to increase speed and efficiency of your payments

Viktoria Soltesz, Sales Director, PSP Angels

Dawn Beeby, Sales Director, NUAPAY (an EML Payments Company)
Viktoria Soltesz, Founder, PSP Angels
Gary Corbett, Chairman, Dynamic Mobile Billing

Content and value-added services are the life blood of the Telemedia industry, generating $170bn in apps stores alone and many billions more across the whole sector. In fact, consumers now spend an average of nearly five hours a day using their mobiles and content services now cover everything from shopping to gaming to video chat and cooking. This session reveals how technology and service innovations can unlock the revenue potential of today’s “always-on”, multi device consumer.

The global chatbot market is expected to reach USD $3,619 million by 2030, and the VAS industry has seen a need for more innovative means of connecting with customers. Meet Ava, a conversational avatar from Crowd Media, who is one of the many avatars that are engaging customers to problem solve, educate, entertain, and personalize the user experiences.

• Humanizing user interaction with chatbots
• User cases; Visual AI for marketing campaigns,
• User cases; Visual AI for hospitality, telemedicine etc
• Interactive content / VAS; innovations & benefits
• New AI enabled VAS products

Idan Schmorak, CEO, Crowd Media

The impact of Web 3.0 is enabling customers to access the global trend towards positive engagement initiatives. Discover how wellness rewards, engaging with customers in new ways, providing insurance and micro-insurances can all be enabled with positive engagement technologies. The aim, to increase engagement, retention and revenues for the MNO while catering creatively to U.N sustainable development goals.

• Emerging trends in Web 3.0 and applying them to MNOs
• Wellness to Earn and Move to Earn, creative “compete” models
• Wellness based insurance, new sophisticated e-wallet solutions
• New models & partnerships for MNOs
• Integrating blockchain & AI into your service
• Content, VAS & App innovations
• Consumer engagement, loyalty & rewards
• CASE STUDY Golden Steps by Orange

Alexandre Rigaud, CEO, Vida Digital Mobile

Leon Dijksman, Director of PR & Communications, Sam Media
Idan Schmorak, CEO, Crowd Media
Alexandre Rigaud, CEO, VIDA Digital Mobile
Michelle Perez Baurros, VP Business Development, Globalfun

Sadly, fraud continues to be rampant within our payment, messaging and content sectors. What are the main threat vectors? How do you deliver a frictionless customer experience whilst mitigating the risks and deliver peace of mind? Antifraud experts discuss what the industry must do next in order to continue growing whilst maintaining consumer trust and protecting business. SMS Forum and World Telemedia delegates come together for the grand finale – a deep dive into the ecosystem of fraud.

Scarlett Woodford, Principal Analyst, Juniper Research

Sadly, fraud continues to be rampant within our payment, messaging and content sectors. What are the main threat vectors? How do you deliver a frictionless customer experience whilst mitigating the risks and deliver peace of mind? Antifraud experts discuss what the industry must do next in order to continue growing whilst maintaining consumer trust and protecting business. SMS Forum and World Telemedia delegates come together for the grand finale – a deep dive into the ecosystem of fraud.

James Williams, Director of Programmes, Mobile Ecosystem Forum
Louise Ford, Managing Director, Empello
Scarlett Woodford, Principal Analyst, Juniper Research